Our investigations are ongoing in close collaboration with our client.
We can therefore confirm that our software is not responsible, but rather, a privileged account within the client’s infrastructure was compromised by an individual who exploited the standard functions of the solution.
This hypothesis has been substantiated.
It is therefore neither due to improper implementation of the software nor human error.
To recap:
The Softway Medical Group would like to clarify details regarding the recent cyberattack mentioned in certain press articles. This attack targeted a healthcare facility that is a client of the group. However, the compromised data was not hosted by the Softway Medical Group, and the Mediboard software is not implicated.
On 19 November 2024, a cyberattack was detected within a healthcare facility using our MediBoard software. We would like to emphasise that the health data in question was not hosted by the Softway Medical Group.
As soon as the attack was authenticated and confirmed in the morning, our teams immediately informed the affected client. We mobilised our operational and technical teams as well as the IT services management to assist the client in securing their solution.
At this time, our in-depth investigations, which are still ongoing, confirm that our MediBoard software is not implicated in this cyberattack.
The Softway Medical Group reaffirms its commitment to the security and integrity of the solutions it provides. We remain available to address any further questions and to provide additional information as needed.
ABOUT GROUPE SOFTWAY MEDICAL
Inspiring e-health means illuminating and enabling the evolution of practices for both healthcare professionals and patients. For 25 years, we have been driven by our sharp vision of the healthcare market and its changes. We do not follow trends; we anticipate them, and sometimes even provoke them.
Through the strength of the Group, we ensure that the practices and usages of tomorrow become a reality today. In doing so, we illuminate and enable the evolution of practices, allowing healthcare professionals to be ever more efficient and patients to become actors in their own health.
At Groupe Softway Medical, we are pragmatic visionaries.
In France, Belgium, and Canada, with over 1,200 employees, our solutions equip more than 200,000 healthcare professionals in private and public institutions, outpatient care, imaging centres, and laboratory services. As both an editor, integrator, and health data host, our unique positioning allows us to break down silos, improve the patient care pathway, and contribute to prevention for all citizens.
