Privacy policy
RESPONSABLE DE TRAITEMENT
This Website limits the collection of personal data to the strict minimum, in accordance with the principle of data minimisation as described by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (known as the “GDPR”).
Softway Medical Group is the Data Controller for the Personal Data processed in the context of the Contract’s execution. Softway Medical Group has appointed a Data Protection Officer whose contact details are as follows: rgpd@softwaymedical.com or Softway Medical, 29 ALLÉE SAINT-JEAN – ARTEPARC BAT D – 13710 FUVEAU.
What is the purpose of collecting personal data on the site?
We may collect data to enable you to access certain parts of the Website or to allow you to browse and interact with the Website. We also use cookies under the conditions of our cookies policy. We invite you to review the Cookies Management Policy.
More specifically, you have the option to provide us with your name, first name, job title within your company, the name of your organisation, email address, and phone number. These details can be communicated via our contact form in the contact section.
The careers section for spontaneous applications or responses to job offers: areas where we will request your identification data, information about your professional experience, your curriculum vitae, and key information to supplement your CV.
You can consult the Privacy Policy of our careers site: Privacy Policy – Softway Medical Group.
Who are your data intended for?
Your data is intended for the Softway Medical Group services responsible for commercial and marketing aspects, the Human Resources Department, and the Information Systems Security Department.
How is your data protected?
Security and integrity
Unless the collection is justified by a legitimate interest, we only collect and process your data after obtaining your consent when you provide your personal data on the relevant contact form.
When we invite you to provide personal data, we systematically indicate which data is mandatory and which is optional.
Without your explicit consent, we will not process your personal data.
Softway Medical Group takes all necessary precautions to ensure the security of your data, particularly to prevent its disclosure to unauthorised third parties. In this regard, our Website implements all necessary measures to secure its IT systems to protect personal data against loss, misuse, alteration, or destruction
The following retention rules constitute the policy of Softway Medical Group. However, you may object to it by making a request under the conditions provided below for exercising your data protection rights.
If you are a current customer, we will retain your personal data for the duration of our commercial relationship. After the end of our relationship, your personal data will then be kept in an intermediate database for five (5) years.
If you are a prospect, we will not retain your data for more than three (3) years after our last contact.
If you are a candidate and your application is not successful, we will delete the information you shared with us no later than two (2) years after you provided it. If your application is successful, your personal data will be retained for the duration of the employment relationship and for five (5) years after the end of that relationship, or any other period recommended by the CNIL according to the document relating to the employment relationship.
Finally, the connection information that we may collect for security, maintenance, and improvement purposes mentioned above will not be retained for more than one (1) year after.
What are your rights?
In accordance with the provisions of the GDPR, you have, at all times, the right to information, access, objection, rectification, restriction, deletion, and portability concerning the processing of personal data managed by Softway Medical Group. You can exercise these rights by contacting our Data Protection Officer (“DPO”):
- By email at the following address: rgpd@softwaymedical.com;
- By post to the following address: Softway Medical, 29 ALLÉE SAINT-JEAN – ARTEPARC BAT D – 13710 FUVEAU.
Purposes and legal bases for the processing of personal data of visitors to this site
The table below summarises the purposes for which Softway Medical Group processes the Personal Data of contacts, as well as the legal bases for these processing activities:
| Purpose of processing | Legal basis |
|---|---|
| Handling responses to online queries | Our legitimate interest (responding to your request) |
| Cookies | Our legitimate interest or your consent, depending on the type of cookie (we invite you to consult our dedicated information notices) |
Categories of data collected
Softway Medical Group processes identification data (names, first names), email addresses, phone numbers, job titles within the company, the name of the organisation, the subject and date of the request.
Recipients of the data
Your personal data is primarily communicated/accessed internally by the services of the Softway Medical Group responsible for commercial and marketing aspects.
Outside the Softway Medical Group, your data is communicated to:
- Our IT service providers responsible for maintenance and IT hosting (particularly the companies within the Salesforce Group)
- Our subcontractors involved in commercial prospecting (routing, etc.) Subcontractors acting on the instructions of Softway Medical Group will be required to implement appropriate protection measures.
If some of Softway Medical Group’s partners are located outside the European Union, the Softway Medical Group will ensure that transfers are made in accordance with French regulatory requirements (for example, by implementing contractual clauses adopted by the European Commission). You can contact the Data Protection Officer of Softway Medical Group to obtain more information on these matters, as well as a copy of the relevant documents.
Retention period
Depending on the nature of the online request, the Personal Data processed by Softway Medical Group is retained as follows:
- 3 years for commercial prospecting
- 3 years for requests related to the exercise of data subjects’ rights
Purposes and legal bases for the personal data of customers and prospects
The table below summarises the purposes for which the Softway Medical Group processes the Personal Data of its customers and prospects, as well as the legal bases for these processing activities:
| Purpose of processing | Legal basis |
|---|---|
| Administrative management of customers and prospects | Legitimate interest (knowing our customers and ensuring follow-up) |
| Informing data subjects during major outages | Execution of the contract |
| Invoicing, payment collection, debt recovery | Execution of the contract |
| Tracking written requests and complaints | Legitimate interest (responding to requests and protecting our rights) |
| Tracking data access requests | Legal obligations |
| Audio monitoring of customer support calls | Legitimate interest (quality evaluation and training) |
| Recording the creation, modification, and deletion of shared office documents | Legitimate interest (ensuring IT security) |
| Processing health data for some regulated activities | Legal obligations |
Categories of data collected
Softway Medical Group processes identification data (names, first names), email addresses, phone numbers, job titles within the company, the name of the organisation, the subject and date of the request, information related to written requests and complaints, and information related to the payment and the details of payments made.
Recipients of the data
Your personal data is primarily communicated/accessed internally by the services of Softway Medical Group responsible for commercial and marketing aspects.
Outside the Softway Medical Group, your data is communicated to:
- Our IT service providers responsible for maintenance and IT hosting (particularly the companies within the Salesforce Group)
- Our subcontractors involved in commercial prospecting (routing, etc.) Subcontractors acting on the instructions of Softway Medical Group will be required to implement appropriate protection measures.
If some of Softway Medical Group’s partners are located outside the European Union, the Softway Medical Group will ensure that transfers are made in accordance with French regulatory requirements (for example, by implementing contractual clauses adopted by the European Commission). You can contact the Data Protection Officer of Softway Medical Group to obtain more information on these matters, as well as a copy of the relevant documents.
Retention period
The retention rules applied by Softway Medical Group are summarised in the table below:
| Purpose of processing | Retention period |
|---|---|
| Administrative management of customers and prospects | Duration of the commercial relationship + 5 years |
| Informing data subjects during major outages | Duration of the commercial relationship + 5 years |
| Invoicing, payment collection, debt recovery | Duration of the commercial relationship + 5 years |
| Tracking written requests and complaints | Duration of the commercial relationship + 5 years |
| Tracking data access requests | 3 years from the request |
| Audio monitoring of customer support calls | 3 years from the call |
| Recording the creation, modification, and deletion of shared office documents | 3 years from the modification |
| Processing health data for some regulated activities | 3 years from the modification |
Categories of data collected
Softway Medical Group processes identification data (names, first names), email addresses, phone numbers, job titles within the company, the name of the organisation, the subject and date of the request, information related to written requests and complaints, and information related to the payment and the details of payments made.
Recipients of the data
Your personal data is primarily communicated/accessed internally by the services of Softway Medical Group responsible for commercial and marketing aspects.
Outside the Softway Medical Group, your data is communicated to:
- Our IT service providers responsible for maintenance and IT hosting (particularly the companies within the Salesforce Group)
- Our subcontractors involved in commercial prospecting (routing, etc.) Subcontractors acting on the instructions of Softway Medical Group will be required to implement appropriate protection measures.
If some of Softway Medical Group’s partners are located outside the European Union, the Softway Medical Group will ensure that transfers are made in accordance with French regulatory requirements (for example, by implementing contractual clauses adopted by the European Commission). You can contact the Data Protection Officer of Softway Medical Group to obtain more information on these matters, as well as a copy of the relevant documents.
Retention Period
The Personal Data processed by Softway Medical Group is retained for 3 months following the decision that concludes the recruitment process (candidate selection) or for 2 years after the last contact, with the candidate’s consent.
Last updated: 28/08/2024