Terms
RCS : 315 985 135 RCS de Aix-en-Provence
Numéro TVA : FR25315985135
Directeur de publication : Patrice Taisson.
Loi sur la communication audiovisuelle : « Tout service de communication au public par voie électronique est tenu d’avoir un directeur de la publication. Lorsque le service est fourni par une personne morale, le directeur de la publication est le président du directoire ou du conseil d’administration, le gérant ou le représentant légal. »
RESPONSIBLE FOR DATA PROCESSING
SOFTWAY MEDICAL is responsible for the processing of Personal Data carried out in the context of Contract execution. Softway Medical has appointed a Data Protection Officer whose contact details are as follows: rgpd@softwaymedical.fr or SOFTWAY MEDICAL, 29 ALLÉE SAINT-JEAN – ARTEPARC BAT D – 13710 FUVEAU.
PROCESSING OF PERSONAL DATA OF VISITORS TO THIS WEBSITE
PURPOSES AND LEGAL BASES
The table below summarizes the purposes for which Softway Medical processes Personal Data of contacts within Beneficiaries, as well as the legal bases for these processing activities:
Processing Purposes Legal Bases
Handling online inquiries Our legitimate interest (responding to your request)
Cookies Our legitimate interest or your consent depending on the type of cookie (please refer to our dedicated information notices)
CATEGORIES OF DATA COLLECTED
Softway Medical processes identification data (names, first names), email address, telephone number, position held, subject, and date of the request.
DATA RECIPIENTS
Your personal data are primarily communicated/accessed internally by Softway Medical’s departments responsible for commercial and marketing aspects, Human Resources Management, and Information Systems Security Management.
Outside of Softway Medical, your data are communicated to:
Our IT service providers responsible for maintenance and hosting (especially companies within the Salesforces Group)
Our subcontractors involved in commercial prospecting activities (routing, etc.)
Companies belonging to the Softway Medical Group
Subcontractors acting under Softway Medical’s instructions will be required to implement appropriate protection measures.
If some of Softway Medical’s partners are located outside the European Union, Softway Medical will ensure that transfers are carried out in accordance with French regulatory requirements (e.g., implementation of standard contractual clauses adopted by the European Commission). You can contact Softway Medical’s Data Protection Officer for further information on these topics and to obtain copies of relevant documents.
DATA RETENTION PERIOD
Depending on the nature of the online request, Personal Data processed by Softway Medical is retained for:
3 years for commercial prospecting
3 months following the decision closing the recruitment process or 2 years with the consent of the concerned candidate.
PROCESSING OF PERSONAL DATA OF CLIENTS AND PROSPECTS
PURPOSES AND LEGAL BASES
The table below summarizes the purposes for which Softway Medical processes Personal Data of its clients and prospects, as well as the legal bases for these processing activities:
Processing Purposes Legal Bases
Administrative management of clients and prospects Legitimate Interest (knowing our clients and ensuring follow-up)
Information of concerned individuals during major outages Contract performance
Billing, collection, recovery Contract performance
Follow-up of written requests and complaints Legitimate Interest (responding to requests and protecting our rights)
Monitoring requests for data access Legal obligations
Audio control of client calls to support Legitimate Interest (quality assessment and training)
Recording of creations, modifications, and deletions of shared office documents Legitimate Interest (IT security assurance)
Communication in case of data breach Legal obligations
Management of user training for Softway Medical solutions Contract performance
Commercial prospecting of clients and prospects Consent or legitimate interest depending on the communication channel
CATEGORIES OF DATA COLLECTED
Softway Medical processes identification data (names, first names, etc.), email address, telephone number, professional life elements (position held, etc.), data related to commercial prospecting.
DATA RECIPIENT
Your personal data are primarily communicated/accessed internally by Softway Medical’s departments responsible for commercial and marketing aspects, Customer Relationship Management, Quality, Administrative and Financial Management, and Information Systems Security Management.
Outside of Softway Medical, your data are communicated to:
Our IT service providers responsible for maintenance and hosting (especially companies within the Salesforces Group)
Our subcontractors involved in commercial prospecting activities (routing, etc.)
Companies belonging to the Softway Medical Group
Subcontractors acting under Softway Medical’s instructions will be required to implement appropriate protection measures.
If some of Softway Medical’s partners are located outside the European Union, Softway Medical will ensure that transfers are carried out in accordance with French regulatory requirements (e.g., implementation of standard contractual clauses adopted by the European Commission). You can contact Softway Medical’s Data Protection Officer for further information on these topics and to obtain copies of relevant documents.
DATA RETENTION PERIOD
Personal Data processed by Softway Medical is retained for:
3 years for prospects from the last commercial contact
The personal data of clients are retained for the duration of the contract increased by 3 years for commercial prospecting
The personal data of clients are retained for the duration of the contract increased by 5 years for management of the contractual relationship.
PROCESSING OF PERSONAL DATA OF SUPPLIERS AND PARTNERS
PURPOSES AND LEGAL BASES
The table below summarizes the purposes for which Softway Medical processes Personal Data of its suppliers and partners, as well as the legal bases for these processing activities:
Processing Purposes Legal Bases
Billing, collection, recovery, contract management Contract performance
Follow-up of written requests and complaints Legitimate Interest (responding to requests and protecting our rights)
Conducting surveys and statistics Your consent if required by regulations or our legitimate interest
Communication in case of data breach Legal obligations
CATEGORIES OF DATA COLLECTED
Softway Medical processes identification data (names, first names, etc.), email address, telephone number, professional life elements (position held, etc.).
DATA RECIPIENTS
Your personal data are primarily communicated/accessed internally by Softway Medical’s departments responsible for Customer Relationship Management, Sales, Quality, Administrative and Financial Management, and Information Systems Security Management.
Outside of Softway Medical, your data are communicated to:
Our IT service providers responsible for maintenance and hosting (especially companies within the Salesforces Group)
Our subcontractors involved in commercial prospecting activities (routing, etc.)
Companies belonging to the Softway Medical Group
Subcontractors acting under Softway Medical’s instructions will be required to implement appropriate protection measures.
If some of Softway Medical’s partners are located outside the European Union, Softway Medical will ensure that transfers are carried out in accordance with French regulatory requirements (e.g., implementation of standard contractual clauses adopted by the European Commission). You can contact Softway Medical’s Data Protection Officer for further information on these topics and to obtain copies of relevant documents.
DATA RETENTION PERIOD
Personal Data processed by Softway Medical is retained for the duration of the contract increased by 5 years for management of the contractual relationship.
PROCESSING OF PERSONAL DATA OF JOB APPLICANTS
PURPOSES AND LEGAL BASES
The table below summarizes the purposes for which SOFTWAY MEDICAL processes Personal Data of job applicants, as well as the legal bases for these processing activities:
Processing Purposes Legal Bases
Search for relevant profiles Our legitimate interest (improving our recruitment chances)
Selection of candidates and evaluation for the envisaged position Performance of pre-contractual measures
Building a CV database Consent
Consultation of professional social networks Legitimate interest (understanding your professional skills better)
Conducting statistical processing Legitimate interest (internal reporting improvement and evaluating the performance/attractiveness of our programs)
CATEGORIES OF DATA COLLECTED
Softway Medical processes identification data (names, first names, etc.), email address, telephone number, test results, interview reports, work experiences, certifications and diplomas, professional qualifications, career aspirations.
Personal data is collected directly from the individuals concerned by Softway Medical or from recruitment agencies or employees in case of referral.
DATA RECIPIENT
Your personal data are primarily communicated/accessed internally to Softway Medical’s Human Resources Department, departments responsible for Information Systems Security Management, and intended hierarchical superiors. Outside of Softway Medical, your data are communicated to:
Our IT service providers responsible for maintenance and hosting (especially companies within the Salesforces Group)
Recruitment agencies
Companies belonging to the Softway Medical Group
Subcontractors acting under Softway Medical’s instructions will be required to implement appropriate protection measures.
If some of Softway Medical’s partners are located outside the European Union, Softway Medical will ensure that transfers are carried out in accordance with French regulatory requirements (e.g., implementation of standard contractual clauses adopted by the European Commission). You can contact Softway Medical’s Data Protection Officer for further information on these topics and to obtain copies of relevant documents.
DATA RETENTION PERIOD
Personal Data processed by Softway Medical is retained for 3 months following the decision closing the recruitment process (choice of a candidate) or for 2 years with the consent of the concerned candidate.
YOUR RIGHTS
Individuals concerned have the right to request access to and rectification of their Personal Data.
Individuals concerned have the right to request the limitation of the processing of their Personal Data, (i) if they contest the accuracy of their Data for the period allowing us to verify its accuracy, (ii) if they consider that we are unlawfully processing their Data and they request a limitation of their use instead of deletion, (iii) if we no longer need their Data for the purposes mentioned above but they are still necessary for the establishment, exercise, or defense of their rights in court, (iv) in case of exercise of their right to object during the verification period as to whether our legitimate reasons prevail over theirs.
Individuals concerned have the right to request the deletion of their Personal Data. In case of request for deletion of their Data, Softway Medical may nevertheless keep them in intermediate archiving form for the period necessary to meet its legal, accounting, and tax obligations.
Individuals concerned have the right to request, at any time, to exercise their right to object to processing carried out for legitimate reasons.
Individuals concerned also have the right to object to commercial prospecting, without having to provide a reason, by sending an email to rgpd@softwaymedical